Responsible Gambling — Stay Safe
399 bdt believes that entertainment is most enjoyable when kept within limits. On this page we will show you how to keep playing while ensuring your own safety and that of your family.
Responsible Gambling — What It Is and Why It Matters
Online betting and casino games are primarily a form of entertainment. But like any form of entertainment, there are limits. The core idea of responsible gambling is to keep playing enjoyable without going beyond your means or time. At 399 bdt, the wellbeing and safety of every member is our highest priority.
Before playing, always ask yourself whether you are prepared to lose the money you are placing as a bet. Never bet with borrowed money, and do not take funds from your daily living expenses to use for gambling. Our Terms and Conditions page sets out in detail the circumstances under which account access may be restricted or closed.
The 399 bdt platform in Bangladesh is for individuals aged 21 years or older only. Opening or using an account by anyone under this age is strictly prohibited. If you have household members aged 18–20, keep your device and account secure.
Remember: Gambling or betting is not a guaranteed source of income. It is a form of entertainment and every bet carries a risk of losing money. Placing larger bets in an attempt to recover losses is a dangerous habit.
Self-Control Tools
399 bdt provides a number of tools to help you stay in control of your gambling. Use these tools and set your own limits.
Deposit Limit
Set a fixed limit on your daily, weekly, or monthly deposits. Lowering a limit takes effect immediately; increasing one is subject to a waiting period.
Loss Limit
Betting will stop automatically once you have lost a set amount. This is an effective way to prevent you from going beyond your budget.
Session Time Limit
Decide in advance how long you will play each session. When the time is up, the system will notify you and block any additional time.
Taking a Break
If you feel you need some rest, take a temporary break of 1 day to 6 weeks. You will not be able to log in to your account during the break.
Self-Exclusion
If you need longer-term protection, choose self-exclusion — you can keep your account closed for 6 months or permanently. No promotional communication will be made during this period.
Reality Check
A reminder will appear on screen at set intervals showing how long you have been playing and how much you have deposited.
To activate these tools, contact our 24/7 live chat or send an email. The support team is ready to help in both Bengali and English.
Warning Signs of a Problem
If you notice any of the following signs in yourself or someone you know, consider seeking help. Read our FAQ section to learn more about these topics.
- You repeatedly place larger bets trying to recover lost money — this is known as "chasing losses" and is an early sign of addiction.
- You hide your betting habits from family or friends, or conceal how much time and money you are spending.
- You decide to stop gambling but keep returning to the platform, even when it feels uncomfortable.
- You are cutting back on essential living expenses — such as rent, food, or your children's education — to fund betting.
- You feel restless, irritable, or stressed when you are not betting — this is a clear sign of dependency.
- You are spending long periods on online betting while neglecting work, family, or other responsibilities.
- You are taking out loans or borrowing money from others to cover the cost of betting.
Check Yourself
Answer the following questions honestly. If more than three answers are "Yes", consider seeking help.
This questionnaire is for self-awareness only — it is not a professional diagnosis. If three or more answers are "Yes", please speak with a professional counsellor.
Where to Get Help
Asking for help is a sign of strength. You are not alone — reach out through the channels below.
399 bdt Live Chat
Our support team is available 24 hours a day, 7 days a week in Bengali and English. Request limit setting or self-exclusion directly through live chat.
Email Support
Write to us by email to report a problem confidentially. Our team will respond as soon as possible and help you take the necessary steps.
Family and Loved Ones
Let a trusted family member or friend know about your situation. Their support is one of the most effective ways to overcome a problem.
Professional advice: In Bangladesh, mental health specialists and addiction counsellors can assist with gambling-related problems. Contact the mental health department of your nearest hospital or a private counselling centre — this is completely confidential.
399 bdt's Commitment to Responsible Gambling
The 399 bdt platform is built for entertainment only. We never encourage anyone to bet excessively. Our Privacy Policy explains in detail how we keep your information secure and handle sensitive requests confidentially.
Visit our About Us page to learn more about how we operate. We are committed to keeping 399 bdt a safe environment at all times.
SSL Secured
21+ Verification
24/7 Support
Self-Control Tools
Parental Protection
If there are minors in your home, be mindful that they cannot access your account. The following steps may help:
- Use a strong password and screen lock on your device.
- Never share your 399 bdt account login details with anyone or write them down.
- Always log out after playing, especially on a shared device.
- Make a habit of not saving passwords in your browser.
- Have an open conversation with younger members of your household about online betting.
- Use parental control software on your device if needed.
Healthy Gambling Habits
Following a few simple rules helps keep betting an enjoyable form of entertainment. 399 bdt always recommends setting a clear budget and time plan before you play.
- Set a budget in advance
- Stick to your time limit
- Treat it as entertainment
- Take a break when you lose
- Stop when you reach your limit
- Spend time with your family
- Bet with borrowed money
- Chase your losses
- Play under stress
- Play under the influence of alcohol
- Go beyond your budget
- Share your password with others