399 bdt Privacy Policy

This privacy policy applies to all services on the 399 bdt platform. By visiting our website, registering an account, making financial transactions, or using any of our services, you agree to the terms of this policy. 399 bdt is an online gaming platform serving users in Bangladesh, and we place the highest importance on user privacy.

This policy works alongside our Terms and Conditions and both documents should be read together. If you disagree with any part of this policy, please stop using our services and contact us to close your account.

399 bdt may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number
• Email address and mobile number
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Activity Information

• Gaming history and betting records
• Time spent on the platform and session data
• Bonus claims and promotion usage records
• Customer service contact history

2.4 Technical Information

• IP address and device identifier
• Browser type and operating system
• Cookies and local storage data
• Login time, date, and geographic location

We collect your information through the following methods:

• Registration process: Information you voluntarily provide when opening an account.
• Identity verification: Documents uploaded during the KYC (Know Your Customer) process.
• Financial transactions: Information automatically recorded during deposits and withdrawals.
• Platform use: Data automatically logged while playing games.
• Customer service: Information provided during live chat or email communication.
• Cookies and tracking tools: Information automatically collected while browsing the website.

399 bdt uses collected information only for specific and lawful purposes. We never use information for excessive or unrelated purposes.

4.1 Service Delivery

Information is used to manage your account, process transactions, provide gaming services, and offer technical support.

4.2 Identity and Age Verification

Information is used to verify the age of all platform users and to prevent false identities. No person under 21 years of age is permitted to create or use an account.

4.3 Financial Security

Information is analysed to detect fraud, prevent money laundering, and ensure the security of financial transactions.

4.4 Personalised Experience

Information is used to recommend relevant games, bonuses, and promotions based on your preferences and playing style.

4.5 Responsible Gaming

In line with our responsible gaming guidelines, information is analysed to monitor user playing behaviour, identify potential risks, and provide support where needed.

4.6 Communication

Contact information is used to send important account updates, transaction confirmations, security alerts, and relevant promotional information.

399 bdt uses industry-standard security measures to store and protect your information.

5.1 Encryption

All sensitive information is transmitted using SSL (Secure Sockets Layer) encryption technology. Passwords and financial information are stored using advanced hashing algorithms that cannot be reversed.

5.2 Server Security

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Only authorised staff have limited access to user information.

5.3 Data Retention Period

For active accounts, information is retained until the account is closed. After account closure, financial and identity-related information may be retained for a set period as required by legal obligations and fraud prevention needs.

5.4 Response to Data Breaches

In the event of any security breach, 399 bdt will promptly notify affected users and take immediate steps to limit the damage.

399 bdt may share information with third parties only in limited and specific circumstances. Selling information or disclosing it without justification is entirely against our policy.

6.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services to complete transactions. These providers have their own privacy policies.

6.2 Game Providers

Game studios including Evolution, Pragmatic Play Live, PG Soft, and JILI may have access to limited technical information in order to deliver secure gaming services.

6.3 Legal Authorities

Information may be provided to relevant authorities on the basis of a court order or legal obligation. In such cases, 399 bdt will provide only the minimum information legally required.

6.4 Technology Partners

Service providers engaged for the technical operation of the platform may have access to limited information as needed for their functions, but they are contractually bound to maintain confidentiality.

The 399 bdt website uses cookies and similar technologies to improve user experience.

7.1 Essential Cookies

Cookies that are necessary for session management, maintaining login status, and security functions. These cannot be disabled, as the basic functionality of the platform depends on them.

7.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and personalised display options.

7.3 Analytical Cookies

Anonymous usage statistics are collected to understand which parts of the platform are used most and to improve the quality of our services.

7.4 Cookie Controls

You can delete or block cookies from your browser settings. However, disabling essential cookies may prevent the platform from working properly.

Every user of the 399 bdt platform has the following rights regarding their personal information:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. This request can be made through customer service.

8.2 Right to Correct Information

If your profile contains incorrect or outdated information, you may request a correction. Additional verification may be required for changes to identity-related information.

8.3 Right to Delete Information

After closing your account, you may request deletion of information that is not subject to legal obligations. Financial transaction records are required to be retained for a set period.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages, let our customer service team know at any time. However, important account-related messages cannot be stopped.

8.5 Right to Raise a Complaint

If you have any concerns about data protection, please contact us directly in the first instance. We take all complaints seriously and aim to resolve them promptly.

399 bdt strictly prohibits providing services to anyone under the age of 21. We actively work to prevent minors from using the platform.

Age verification procedures are followed at registration, and if there is any suspicion that an account is being used by a minor, the account is immediately suspended and investigated. We do not knowingly collect any information from minors, and if such information is found to have been collected, it is deleted immediately.

If you see a minor using the platform, please inform our customer service team.

399 bdt reserves the right to update this privacy policy from time to time. For significant changes, we will notify users in the following ways:

• Publishing a clear notice on the website
• Sending a notification to the registered email address
• Pop-up notice on next login

Changes take effect from the date the updated policy is published. If you continue to use the platform after a change, you will be considered to have accepted the revised policy.

If you need a history of changes or a previous version, please contact customer support. More details about 399 bdt can be found on our About Us page.

Contact us for any questions, concerns, or requests to exercise your rights regarding the Privacy Policy. Our customer support team is available in both Bengali and English, 24 hours a day, 7 days a week.

Visit our Frequently Asked Questions (FAQ) section for answers to common questions, with detailed responses on many topics.